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Evri Helpline

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Calls costs £6 plus your phone company's access charge. This service is operated by Call Helplines and is not affiliated with Evri.

To speak to a Evri advisor, simply click the button below or dial the number shown for instant connection to the Evri Customer Service helpline. The information provided is available at no or at a lower cost here.

Evri Registered Office

Evri Head Office

Capitol House, 1 Capitol Blvd, Morley, Leeds LS27 0WH

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Evri Helpline Popular Enquiries & Tips

  • General Enquiries

  • Track a parcel

  • Arrange a collection

  • Report an issue

  • Make a complaint

  • Local depot information

  • Contact Head Office

  • Try and call either before 9am or after 6pm and you will experience the shortest possible wait times.

  • In the run-up to Christmas, one of DPD’s busiest times with the peak season of buying online and sending presents, it is worth remembering to call outside of normal hours to avoid wait times.

  • When calling have all information to hand such as postcodes for addresses and parcel reference numbers.

  • Arranging a collection can be arranged online thus removing the need to call.

  • If you have a speech impairment, are deaf or hard of hearing you may prefer the chat facility online.

General Information on Evri

The Evri journey began in 1974 as Grattan Mail Order in Bradford. They've grown over the years, with an increasing number of hubs and depots across the country, a constantly expanding number of ParcelShops and a growing friendly, local courier network. In 2009, we launched our customer to customer business offering a cheaper, easier, faster way to send parcels. Since the launch, they've added lots of extra services, including international delivery, Print In ParcelShop devices in our ParcelShops, safe place photos and renewable energy fueled vehicles.

They're now the biggest dedicated parcel delivery company in the UK offering 7-day delivery solutions for anyone who wants to send a parcel. We work alongside 80% of the UK’s top retail brands including Next, ASOS and John Lewis. 

In the UK, Hermes, rebranded as Evri from March 2022, provides a delivery and collection service, formerly known as myHermes, for small and medium-sized enterprises and members of the public via doorstep collection and its "Hermes ParcelShops" which are within convenience stores. The myHermes brand was launched in May 2009, and retired in October 2018. However the '' URL continued to be used until rebranding as Evri.

In 2017, Hermes won several awards, including the Operational and Compliance Excellence Award at the Motor Transport Awards, the Courier Team of the Year Award from the Institute of Couriers, the award for the Operations (Large) category at the Logistics Awards, and the award for the Customer Experience Champion at the UK Contact Centre Awards.

In August 2017, the group launched their largest parcel sorting hub in Rugby, Warwickshire, to increase network capacity.

In July 2018, Hermes was awarded Digital Team of the Year at the Computing awards. Hermes introduced a fleet of HGV units running on 100% renewable bio methane fuel (UK). Hermes also added a fleet of 100% electric vehicles to its operation in October 2018. The addition of these vehicles resulted in Hermes winning the GreenFleet Award for Private Sector Fleet of the Year (Medium to Large) in November 2018.

In September 2018, the national children's charity CHICKS announced that Hermes had signed a partnership agreement, pledging its support to the charity.

In January 2019, Hermes confirmed that the peak period of 2018 was its busiest to date. During December 2018, the company processed 39.5 million parcels. The busiest day of the year fell on 30 November, when Hermes processed 1.9 million parcels, exceeding 2017's total of 1.6 million items handled in a single day. In February 2019, it was announced that the company would offer paid holiday and guaranteed wage rates.

In November 2020 Advent International announced it would partner with the current management team to acquire a 75% stake in Hermes UK. Otto Group will continue to own 25% of the company. Advent will also acquire a 25% stake in Hermes Germany, which includes other Hermes Germany Group companies including BorderGuru and a share in the ParcelLock joint venture. The partnership will not affect Hermes’ activities in Russia and Austria, the holding company Hermes Europe or the companies not involved in parcel delivery, namely Hermes Fulfilment, Hermes Einrichtungs Service, Girard Agediss, Hansecontrol and Otto International.

In March 2022 the group has announced changes to the brand and a new trading name, Evri.

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